Elements and Performance Criteria
- Plan and prepare to service guest room.
- Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.
- Cleaning methods are selected according to job requirements.
- Equipment required for room cleaning is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work.
- Required cleaning chemicals are selected, prepared and loaded safely on to cleaning trolley.
- Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and health and safety and company requirements.
- Pre-existing damage to room and contents is identified and reported according to company requirements.
- Signs and barricades are selected and installed according to health and safety, and company requirements.
- Inspect rooms.
- Rooms are accessed in the correct order and with minimum disruption to guests or residents.
- Guest or resident items left in vacated rooms are collected and stored according to company requirements.
- Pests are identified promptly and action is taken to eliminate them according to safety and company procedures.
- Unusual and suspect items or occurrences are reported promptly according to company procedures.
- Clean and service rooms.
- Linen is removed from beds, checked for stains and damage, and transferred for cleaning.
- Clean bed linen is fitted according to job requirements.
- Furniture, fixtures and fittings are cleaned according to client requirements.
- Room supplies for each room are checked and replenished or replaced according to client requirements.
- Signs and barricades are removed according to health and safety, and company requirements.
- Clean and safety check equipment, and store equipment and chemicals.